CLICK HEREto listen to an interview with faculty Bill Peterson as he describes why Lean Applied to Business Processes is the way to"cut costs without cutting your throat."
Who Should Attend?
Leaders interested in improving their organization's performance by focusing on the administrative constraints and business processes that create waste and inefficiency should attend this program including:
Operational Leaders
Adminstrative Leaders of Operational Support Roles
Leaders of Administrative Businesses
Leaders of Transactional Businesses
Key Participant Benefits
Align an organization’s performance to better achieve its stated strategy, mission, and goals;
Application of process improvement tools directly to administrative, service and transactional
processes by
Identifying key administrative wastes and the constraints limiting an organization’s
performance
Analyzing potential root causes
Applying the proper continuous improvement countermeasures
Discuss each concept in theory, through simulation activities, realistic industry application,
and ultimately applied within the context of the participant’s unique organization;
Development of a customized Action Plan to implement improvement activities immediately
upon returning to work;
Increase throughput, eliminate backlogs, and reduce costs (direct and indirect), improve
quality and customer service, and create capacity for growth.
