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Leaders interested in improving their organization's performance by focusing on the adminstrative contraints and business processes that create waste and inefficiency should attend this program including:
- Operational Leaders
- Adminstrative Leaders of Operational Support Roles
- Leaders of Administrative Businesses
- Leaders of Transactional Businesses
- Align an organization’s performance to better achieve its stated strategy, mission, and goals;
- Application of process improvement tools directly to administrative, service and transactional processes by
- Identifying key administrative wastes and the constraints limiting an organization’s performance
- Analyzing potential root causes
- Applying the proper continuous improvement countermeasures
- Discuss each concept in theory, through simulation activities, realistic industry application, and ultimately applied within the context of the participant’s unique organization;
- Development of a customized Action Plan to implement improvement activities immediately upon returning to work;
- Increase throughput, eliminate backlogs, and reduce costs (direct and indirect), improve quality and customer service, and create capacity for growth.
February 10-15
April 27 - May 2
July 20-25
October 5-10
Program Fee: $4500*
* Program fees for non-degree programs cover room and meals (except for one dinner), tuition, textbooks, and course materials.
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